Return and Refund Policy

We recommend all returns are shipped with a carrier who is capable of providing tracking information; Canaima Outdoors is not responsible for lost packages. If you need to inquire regarding a return, please email 

Please note: Canaima Outdoors is not responsible for damage due to improper set up. If your item is damaged beyond normal wear and tear and was purchased within the 1 year warranty period, please email with a photo of the damage, your name, address, phone number, and purchase date.

Each case will be reviewed by a customer service representative.

All other returns and exchanges please send an email to Please include your original order number, your full name, a return address, phone number and reason for the return. Once we receive your email, you will receive a Return Authorization number. To ensure a timely refund, please write this return authorization number on the side of the box and include it in the package. All returns/exchanges must be sent within 10 business days.

As soon as your item is received, your card will be credited for the price of the product; this credit will not include shipping charges. If you have requested to exchange an item, your card will be charged for the replacement and likewise, credited for the original product upon receiving.

*Credit card companies differ in the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles (four to eight weeks) for the refund to appear on your statement.

Depending on volume, return/exchange turnover time can take between 2-4 weeks. Send your package to:

Canaima Outdoors
5227 Manhattan Circle
Suite 200
Boulder, CO 80303